This Privacy Policy describes how Aarvee Systems ("Company," "we," "our," or "us") collects, uses, stores, shares, and protects information obtained from users of our website, our enterprise telematics platform, and our proprietary mobile/web application, Aarvee TrackIntelli (collectively, the "Services").

By accessing our website or downloading, installing, and using Aarvee TrackIntelli, you agree to the collection and use of information in accordance with this policy.

1. Scope & Relationship Between Aarvee Systems and Aarvee TrackIntelli

  • Aarvee Systems is the primary data controller and business entity operating the fleet management, telematics, and hardware tracking infrastructure.
  • Aarvee TrackIntelli is our client-facing software application (mobile and web-based) used by vehicle owners, fleet managers, and authorized drivers to monitor vehicle status, telemetry, alerts, and driver behavior.
  • This Privacy Policy applies equally to customers interacting directly with Aarvee Systems and end-users using Aarvee TrackIntelli.

2. Information We Collect

We collect information directly from you, automatically through your device, and via connected GPS/telematics hardware installed in monitored assets.

A. Information You Provide Directly

  • Account & Profile Data: Name, business name, phone number, email address, billing address, and account credentials (username/password).
  • Asset & Vehicle Identification: Vehicle registration number, Vehicle Identification Number (VIN), chassis number, engine number, make, model, and assigned driver details.
  • Support Inquiries: Information provided when contacting customer support or requesting technical assistance.

B. Telematics & Hardware Sensor Data (Automated)

When hardware devices (GPS trackers, CAN-bus adapters, ultrasonic fuel sensors) are paired with the Services:

  • Vehicle Location: Real-time GNSS/GPS coordinates, heading, altitude, speed, acceleration, and trip playback data.
  • Operational Telemetry: Engine run hours, ignition status (ON/OFF), battery voltage, external power disconnection alerts, idle time, and odometer readings.
  • Sensor Metrics: Fuel level, temperature readings, digital input status (e.g., door open/close, panic button/SOS trigger), and diagnostic trouble codes (DTC).

C. Mobile App Permissions (Aarvee TrackIntelli)

To provide vehicle management and driver tracking capabilities, Aarvee TrackIntelli may request the following permissions on your mobile device:

  • Location (Foreground & Background): If the app is used for driver tracking or live fleet navigation, precise location data is collected even when the app is closed or running in the background. If the app is used solely by fleet managers/viewers, location access may only be used to center maps on the user's current physical position.
  • Notifications: To deliver critical real-time alerts (geofence breaches, ignition alerts, over-speeding, fuel theft/sudden drop, SOS events).
  • Storage / Photos / Files: To upload driver documents, permit copies, profile avatars, or save generated vehicle trip/fuel reports locally.
  • Device Identifiers: Device model, OS version, Firebase Cloud Messaging (FCM) tokens, and IP address for diagnostic and push notification routing.

3. How We Use Your Information

We process collected data to:

  • Provide real-time vehicle monitoring, historical route playback, and fuel/speed analytics.
  • Trigger instant automated alerts via SMS, push notifications, and email.
  • Ensure compliance with statutory transport standards (e.g., AIS-140 compliance where applicable).
  • Generate administrative billing, invoice management, and software renewal notices.
  • Detect, prevent, and address technical faults, tampering, unauthorized access, and security breaches.
  • Improve algorithmic routing, sensor calibration, and overall application performance.

4. Background Location Disclosure (Google Play & App Store Compliance)

Prominent Disclosure for Aarvee TrackIntelli Users:

Aarvee TrackIntelli collects location data to enable real-time fleet visibility, geofence boundary alerts, and route history logging, even when the application is closed or not in use (background execution), if the device is configured as a mobile tracker. This data is not used for third-party advertising and is accessible only to the authorized account holder or fleet administrator.

5. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal data. We disclose information only under the following conditions:

  • Authorized Fleet Administrators: Vehicle tracking and telemetry data are visible to the corporate or private account administrator managing that asset.
  • Infrastructure & Service Providers: Trusted cloud infrastructure (e.g., AWS, Google Cloud), database hosting, mapping APIs (e.g., Google Maps API, OpenStreetMap), and transactional SMS/email gateway providers bound by confidentiality obligations.
  • Legal & Regulatory Mandates: When required by applicable law, court order, regulatory authority, or transport department mandates (such as government tracking portal integrations for commercial vehicles).

6. Data Retention and Security

  • Retention: We retain active telematics and account data for as long as your service subscription remains active. Historical telemetry logs (trips, sensor logs) are retained for standard operational periods (typically 90 to 365 days, depending on your enterprise subscription plan) before scheduled archiving or purging.
  • Security: We employ industry-standard administrative, technical, and physical security safeguards, including TLS/SSL encryption for data in transit, encrypted storage, and restricted role-based API access. However, no electronic transmission over the internet is 100% impenetrable.

7. User Rights and Data Deletion

Subject to local laws, you have the right to:

  • Access and review the personal information associated with your account.
  • Request correction of inaccurate profile data.
  • Request deletion of your user account and associated personal data.

Account Deletion via App:

Users can initiate account deletion directly within the Aarvee TrackIntelli mobile application under Settings > Account > Delete Account, or by submitting a written deletion request to our support email. Following verification, account credentials and profile records will be permanently removed, subject to statutory record-retention requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our legal obligations, hardware features, or application updates. Any modifications will be posted to this page with an updated "Last Updated" date. Continued use of the Services following posted updates signifies acceptance of the revised policy.

9. Grievance Officer & Contact Information

For questions, feedback, or data privacy requests, contact:

  • Entity: Aarvee Systems
  • Product: Aarvee TrackIntelli
  • Office Address: Padmanabhpur, Durg, Chhattisgarh – 491001, India
  • Email: support@aarveesystems.com
  • Phone: +91-9644081788